Refund policy

Returns

You have 14 days from the day your order is delivered to tell us you would like to return it, for any reason. This is your right to cancel under the Consumer Contracts Regulations 2013.

To start a return, email info@crepsuk.com with your order number. We will reply with return instructions. The item then needs to reach us within 14 days of your email.

Condition of returns

Please return the item in the condition you received it, with all tags, packaging, box, dust bag, accessories and receipt. You are welcome to examine an item as you would in a shop, but if it has been worn or used beyond that, we may reduce your refund to reflect the loss in value.

Please send your return by a tracked and insured service and keep proof of postage, as the item remains your responsibility until it reaches us.

Refunds

Once we have received and checked your return, we will email you to confirm. We will refund the item price and the original standard delivery charge to your original payment method within 14 days. If you chose a more expensive delivery option, we refund the cost of standard delivery only.

Return postage is at your cost, unless the item is faulty or not as described.

Faulty or not as described

If an item arrives faulty, damaged or not as described, contact us at info@crepsuk.com as soon as possible with your order number and photos. We will arrange a repair, replacement or refund in line with your rights under the Consumer Rights Act 2015, and cover the cost of return postage.

Late or missing refunds

Refunds can take a few working days to appear once processed, depending on your bank or card provider. If you have not received yours after that, please contact us at info@crepsuk.com.

This policy does not affect your statutory rights.