Terms of service

Terms and Conditions
Last updated: 28 October 2026

These terms explain how buying from CrepsUK works: what happens when you place an order, how we source pieces for you, and what you can expect from us. Please read them before you order. If anything is unclear, email us at info@crepsuk.com and we will happily explain.

1. About us

CrepsUK is the trading name of CrepsUK Limited, a company registered in England and Wales (company number 11770004). Our registered address is Cumberland House, Suite 114, 80 Scrubs Lane, London NW10 6RF. You can reach us at info@crepsuk.com or on WhatsApp at 07939 393965.

In these terms, "we", "us" and "our" mean CrepsUK. "You" means the person placing the order.

2. Who we are, and who we are not

CrepsUK is an independent reseller. We are not affiliated with, authorised by or endorsed by Hermès, Chanel, Goyard or any other brand we sell. Brand names are used only to describe the items we offer.

Every piece is checked by our team before it is sent to you. Unless a listing says otherwise, every item is sold brand new.

3. Our products

We describe and photograph every piece as accurately as we can. Colours can look slightly different from screen to screen, and leather is a natural material, so grain and tone can vary a little from the photographs. Measurements are approximate.

Some listings use photographs supplied by our sourcing partners. Where a piece is sourced for you (see section 5), the item you receive will be the model, colour and size you ordered, but it may not be the exact piece shown.

4. Prices and payment

Prices are shown in pounds sterling and include VAT where it applies. Delivery charges are shown at checkout.

We take care to get prices right, but mistakes can happen. If we find an error in the price of an item you have ordered, we will contact you before we dispatch it, and you can choose to continue at the correct price or cancel for a full refund.

Payment is taken when you place your order. We accept the payment methods shown at checkout, including card payments and Klarna, where Klarna's own terms also apply.

5. Orders, sourced items and cancellations

Your order and our agreement with you. When you place an order, you are offering to buy the item. We will email to let you know we have received it, but that email does not mean we have accepted your order. Our agreement with you is formed only when we email to confirm that your item has been dispatched.

Sourced items. Some pieces on our website are not held in our London stock. We source them for you through our trusted network after you order. Availability shown on the website is a guide only and can change at any time. Because of this, we cannot guarantee that a sourced item will be secured, or the date it will be dispatched. Where we can, we will give you an expected lead time and keep you updated.

Our right to decline or cancel an order. We may decline or cancel all or part of an order before it is dispatched, including where:

the item cannot be secured or is no longer available;
the item does not pass our authentication or condition checks;
there is an error in the price or description;
we cannot verify your payment or identity, or we suspect fraud;
we cannot deliver to your address.

If we cancel, we will tell you as soon as possible and refund everything you paid for the cancelled items, including delivery, to your original payment method within 14 days.

Cancelling before dispatch. If you cancel an order after placing it but before it is dispatched, we may charge a restocking fee of 2% of the order value to cover the costs of securing, authenticating and holding your item. The balance will be refunded to your original payment method within 14 days.

After delivery. You have 14 days from the day your order is delivered to tell us you would like to return it. Our Refund Policy explains how, and you can start a return at crepsuk.com/pages/returns.

6. Delivery

UK delivery takes 2 to 4 working days from dispatch. Every order is sent tracked and insured, with a signature on delivery. Sourced items are dispatched once they have been secured and checked. International delivery is available, and import duties and taxes charged by the destination country are your responsibility. Full details are in our Shipping Policy.

The item becomes your responsibility once it has been delivered to the address you gave at checkout.

7. Returns, refunds and faulty items

Returns and refunds are covered by our Refund Policy. If an item arrives faulty, damaged or not as described, contact us at info@crepsuk.com as soon as possible with your order number and photographs. We will arrange a repair, replacement or refund in line with your rights under the Consumer Rights Act 2015.

8. Sourcing requests

If you ask us to find a piece that is not on our website, through our Sourcing page, WhatsApp or email, we will confirm the price and expected lead time with you before you pay. These terms then apply to that order in the same way as to any other.

9. Our responsibility to you

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable, or for business losses. Nothing in these terms limits our responsibility where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for your rights as a consumer.

10. Our website and content

The text, photographs and design of this website belong to CrepsUK or are used with permission. Please do not copy or reuse them without our written consent. You may not use our website for anything unlawful, or try to interfere with how it works.

11. Your personal information

We use your personal information only as set out in our Privacy Policy.

12. Changes to these terms

We may update these terms from time to time. The version on our website when you place your order is the one that applies to that order.

13. The law that applies

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts. Nothing in these terms affects your statutory rights.